Assistant Marketing Manager – Online | Tangent International Kuwait

The Role

Our No1 Customer in the Middle East requires an Assistant Manager for Online Marketing. You will manage the daily activities and future plans related to the company portal website, WAP-site, USSD menu, STK (SIM Toolkit) menu, IVR, Kiosk and Vending machines.
You will assist with set up the Online Portal strategy and Roadmap including new services and ideas on expanding the Online Service to new businesses, WAP, usability and customer experience. You will define the future plan for the company’s position on the portal website, WAP and phone services and ensure they are reviewed based on changing needs.
Responsible for creating and managing the annual and quarterly plan for the Company’s portal website. Oversee the day to day activities related to the Company’s portal website, including content updates, new sections and changes, bill payment, prepaid top-up and self servicing.
Responsible for service provisioning through the portal website, including third party services / content providers and company services.
Regular review of the monthly revenues for online bill payments, prepaid top-ups and analysis of results to determine methods for improvement and increase usage.
Partner with third party providers relating to user interface design.
Contribute to the team involved in any redesign projects related to the company portal website.
Conduct training and presentations on Portal and WAP related products to Sales and other divisions where needed. Create and update the plan for phone services (USSD and STK) with the Product Management team. Oversee the day to day phone service activities on the Company’s portal website. Oversee the day to day activities on USSD menu. Oversee the day to day activities with STK (SIM Toolkit). Ensure that the team is updated the STK menu on new SIM cards as needed. Responsible for quarterly and annual planning related to phone services. Responsible for managing the relationship with third party providers for vending machines. Take part in the selection of kiosk machine vendors when needed.
Monitor bill payments and top-ups through vending machines and respond with changes where needed.Oversee the day to day operation of the vending machines at company branches.
Proactively manage and motivate the team to be highly professional and results oriented.
Work to improve employee performance through personal coaching and identifying training and development needs. Ensure Individual Development Plans (IDP) are completed for all staff in accordance with company policy.

Requirements

6+ years’ relevant experience in a similar environment.
2 + years in a management position.
Strong coaching and team building experience.
Strong knowledge of local market conditions and potential target market.
Fluent verbal/written communication in English. Arabic an advantage.
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
Education and Certification requirements:

Bachelor degree in Business, Marketing or a related discipline from a recognised tertiary institution.
Job specific technical Skills:

MS Office
Strong analytical skills
Demonstrated expertise in business network operations
Knowledge of mobile products and services.

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