The Role
Client needs and expectations are identified and addressed within set guidelines
Client feedback is acted upon, monitored and analyzed
Queries/ complaints are attended and handled in a timely and appropriate manner
Social media information and official websites are monitored and updated
Assist with organising hospital marketing activities
Queries from the Info Website managed or directed to the concerned department
Conduct daily ward rounds and provide feedback / take action where needed
Special greetings arranged during patient’s birthday or special celebration
Must be visible and available in the Outpatients department to render a service to the patients / clients
VIP clients assisted in their visit or queries
Patient Satisfaction Survey compiled and sorted. Concerns or complaints arising from the survey are dealt with accordingly
Respond to communication using appropriate media
Mutually beneficial relationships are built and maintained with colleagues and multi-disciplinary team
Participate in Continuous Professional Development
Professional ethics, EHL values and caring standards are demonstrated
Requirements
A Degree or Diploma in Public Relations from a reputable Institute
Minimum 2 years client relations experience
Exposure in healthcare industry in similar role a distinct advantage
Knowledge of marketing and customer relation principles
Knowledge of social media systems
Passionate about customer relations and dealing with people daily, high energy levels
Excellent communication skills and problem solving abilities
Can function effectively under pressure
Must be able to function independently and use own initiative
Ability to deal with customers in a professional, mature manner and effectively handle conflict situations where needed
Strong service culture orientation: At ease functioning in a multicultural environment
Intermediate computer literacy skills
I am looking to hire staff for the upcoming Eye on Earth Summit at ADNEC. Please provide me a quote of your services for hired staff onsite.
Please provide me with the daily and/or hourly rate.
Meals will be included for staff.
Hours of program: 7 am – 6 pm daily
Dates of event: 12 Dec – 15 Dec 2012
I require staff for the following:
REGISTRATION STAFF
Qty 7
Qualifications: Knowledge of event registration, ability to type at least 45 wpm, can use a computer, can think quickly, and calm under pressure
This person has to have a “sense of urgency”.
BREAKOUT SESSION STAFF/HOSTESS
Qty 7
Qualifications:
This role will be standing outside the breakout session rooms, using scanners to check badges, handout and collect materials/surveys.
There will be a lead Breakout Session manager they will report to.
They don’t have to understand technology.
This person has to have a “sense of urgency”.
MEDIA STAFF
Qty 2
Qualifications: Greeters of guests, and people that are able to run necessary errands as requested by event staff.
The media team might ask them to make copies, help collate materials, or help around media office.
This person has to have a “sense of urgency”.
This role will be at Aloft Hotel assisting media team with greeting and any errands that need
HOSTESSES/RUNNERS
Qty 5
Qualifications: Greeters of guests, and people that will able to run necessary errands as requested by event staff.
Uniform for all staff: Black slacks, white or black button up shirt or polo shirt (must be pressed and clean). Black shoes…No tennis shoes or open toed sandals
Very professional attired, ironed attire. Suggest no high heels, since standing is required for long periods of time.
Please get back to me early next week with pricing.
I will be here in Abu Dhabi through October 13th.
Best Regards
Arun Anirudh
050-2324545