Dept. Parts and Service Marketing
Job Description:
• An individual selected for this role needs to be both energetic and a dynamic leader who possesses good communication and entrepreneurial skills.
• To ensure that customer relationships are maintained at all levels.
• As a team leader, the incumbentwill have the full responsibility to ensure the company’s Parts & Service Sales are maximized at all times.
• He will effectively manage all staff reporting to him and will ensure everyone is at the correct level of competence and has the necessary skills to carry out their duties.
• The Manager will have total understanding of the customers and their activities and document this in the CRM system and keep the Machine Equipment Population listing up to date.
• To clearly understand that Service marketing and parts business is essential while evaluating product lines in order to assess opportunities and have a full market intelligence resource which can proactively indicate the business trends and opportunities.
• To assume the critical rolefor generating revenues from the sales of parts and service marketing. Eventually, the Manager will interact with the Service Manager and Parts Warehouse Inventory and Logistics Manager in order to understand workloads and performance relating to the business.
Role & responsibilities:
• To be fully conversant with Service Marketing and Parts business and have a proven background within this field.
• To be able to effectively manage staff and motivate them to become successful in their role providing leadership and guidance.
• To provide clear reporting on the status of the business at all times and prepare monthly reports for the Service Division Director.
• To set and agree sales targets with all of his team and consult with the General Service Manager to ensure these are realistic and achievable. Compile a sales budget for the Parts and Service Marketing dept.
• To visit customers on a regular basis.
• To visit other offices on a regular basis ensuring that all team members are performing properly and have all the necessary skills and tools to full fill their duties. Accompany them to ensure they perform well and visit customers.
• To possess all necessary computer and communication equipment skills.
• To have a valid driving license, ability to travel as require by the job.
• To motive and lead the sales team with the objective of providing high level customer support and satisfaction at all times.
• To regularly review visit reports, quotations, call reports and follow up to ensure no hold ups exist enabling quick and high level response to customers.
• To ensure the Machine Equipment Population & CRM data bases are up to date and utilized by all staff.
Reporting: –
Direct reporting to Service Division Director
Skills
• Excellent user of MS Office
• Personal computer and analytical skills
• Highly motivated individual with strong communication and presentation skills
• Quality focused and results-oriented.
• Dealing people with professionalism
• Well-versed in efficient duty delegation
• Excellent motivation and supervisory skills.
• Outstanding organization skills.
Experience: Proven Experience in the field of Service Marketing,
Managing Service Contracts and Parts Business in a
service oriented organization or in an industry.
Nationality: Open but preference will be given to Saudi Nationals
Qualifications: Recognized educational qualification with proven evidence of achieving high standards.
Language: Bilingual, Proficiency both in Written / Spoken
English and Arabic
